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Customer Service Experience by Glenn Ross.
The Most Important Component In a Relationship
You will eliminate problems if you invest time in becoming a more effective communicator.
The Importance of Customer Referrals and Thoroughness
A company can't afford to lose business for any reason in a tough economy like this.
Carpe (The Customer Service) Diem!
“Just a 5% increase in customer retention, can boost profits by as much as 125% ...
Of Changing Customer Needs, Knowledge Bases, And Call Centers
I became frustrated every time I failed to reach a blog or website. Each time I did, my loyalty to Blackberry dropped.
Two Questions Customer Service Reps Should Ask
The epiphany hit us both at the same time.
(Some) Customers DO Want Relationships
Since tone isn’t conveyed through this particular medium, let’s pretend that he and I are sitting around a table having just finished a great meal and now we’re having our favorite adult beverage. You’re welcome to join the conversation (but it’s BYOB).
Social Media Isn't Always The Right Answer
But that doesn’t mean EVERY organization needs to have a social media presence.
Tom Peters On The Key To Southwest Airlines' Success
Now listen to Tom Peters talk about the philosophy that shapes their corporate culture. (2:26 Video) ...
Smooth The Customer's Path
If I’m sitting at home in the evening, and my wife reminds me that the microwave is still broken, I can go right to the fridge and call. But if I don’t have it readily accessible, I have to go turn on my computer, boot it up, and Google their Web site. I may just decide to “do it later.” ...
How To Lose Customers And Fail At Business
Take this simple “True-False” test to determine how product-centric your organization is.
Return to Articles IndexYou will eliminate problems if you invest time in becoming a more effective communicator.
The Importance of Customer Referrals and Thoroughness
A company can't afford to lose business for any reason in a tough economy like this.
Carpe (The Customer Service) Diem!
“Just a 5% increase in customer retention, can boost profits by as much as 125% ...
Of Changing Customer Needs, Knowledge Bases, And Call Centers
I became frustrated every time I failed to reach a blog or website. Each time I did, my loyalty to Blackberry dropped.
Two Questions Customer Service Reps Should Ask
The epiphany hit us both at the same time.
(Some) Customers DO Want Relationships
Since tone isn’t conveyed through this particular medium, let’s pretend that he and I are sitting around a table having just finished a great meal and now we’re having our favorite adult beverage. You’re welcome to join the conversation (but it’s BYOB).
Social Media Isn't Always The Right Answer
But that doesn’t mean EVERY organization needs to have a social media presence.
Tom Peters On The Key To Southwest Airlines' Success
Now listen to Tom Peters talk about the philosophy that shapes their corporate culture. (2:26 Video) ...
Smooth The Customer's Path
If I’m sitting at home in the evening, and my wife reminds me that the microwave is still broken, I can go right to the fridge and call. But if I don’t have it readily accessible, I have to go turn on my computer, boot it up, and Google their Web site. I may just decide to “do it later.” ...
How To Lose Customers And Fail At Business
Take this simple “True-False” test to determine how product-centric your organization is.
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